We use FEDEX, UPS or the U.S. Postal Service, please let us know if you prefer one over the other. Shipments to overseas locations will incur an additional service charge,
Custom orders or orders which include personalization are not returnable. Please make sure you really know what you want. We're always happy to communicate as much as needed to create your item.
Layaway: Please contact us directly to set this up. Payments must be made each month, non-payments for 2 consecutive months constitutes abandonment, term not to exceed one year from original layaway date. Cancellations are subject to a 15% fee. Refunds are in the form of store credit. No cash or credit refunds.
Returns: Any returns for any reason must have a Return Material Authorization. Please contact us in advance for this. No returns will be accepted without the RMA. If you ship it without one, we'll refuse the package, if it comes back a second time, we'll figure that you really wanted to donate it and we'll donate it to the next event's charitable drive. Requests for an RMA must be submitted within 10 business days. All merchandise returned for any reason other than defect must be shipped pre-paid, no collect or COD's. Defective merchandise will be issued a pre-paid UPS or FEDEX label with instructions on where to drop off the package or who to call for pickup. Merchandise found NOT to be defective will be charged the return shipping plus a 15% fee. Under no circumstances are shipping costs refundable.
Size errors are NOT considered defective and are not acceptable reason for return. Please call toll free: 877-371-2216, or email us firstname.lastname@example.org to discuss sizes before you order if there's any question. We're always happy to answer as many questions as you have. In most cases, we can exchange the item for the correct size. Trims are not always as shown in the pictures. If you're looking for a specific trim, please contact us in advance. Please note that there may be a price difference charged & the customer is responsible for additional shipping costs.
Copyright: Austin Leather Works ALL RIGHTS RESERVED 1991 - 2007